Refund policy
Our full Shipping & Returns policy is also at properorigin.com/shipping-returns.
Our 100% satisfaction guarantee
We want you to love what you take every morning. If a Proper Origin product isn’t right for you, email us at support@properorigin.com within 30 days of delivery and we’ll refund the price of that product. You don’t need to send it back, even if it’s opened.
- The guarantee covers your first purchase of each product, whether you bought it once or as the first order of a subscription.
- Refunds go back to your original payment method. Most banks show them within 5 to 10 business days.
- Shipping charges aren’t refunded unless the problem was our mistake.
Just tell us what didn’t work for you. We read every note, and it helps us make better products.
Every order is protected
If anything goes wrong in transit, you’re covered. Just email us and we’ll make it right with a free replacement or a full refund, whichever you prefer:
- Your package is lost in transit.
- It arrives damaged, or a seal is broken. A quick photo helps us fix it faster.
- We sent the wrong item.
- It hasn’t arrived within 30 days of shipping.
Please let us know within 30 days of delivery, or of the date your order should have arrived, at support@properorigin.com.
Changing or cancelling a subscription
You can skip, reschedule or cancel a Subscribe & Save order whenever you like, online, from your account. You’ll never have to call anyone to do it. Make your change before your next order date and that order won’t be charged or shipped. The full subscription details are in our Terms of Service.
Questions?
Questions about an order, a delivery or a refund? Email support@properorigin.com and a real person will help. If you don’t see our reply, please check your spam folder.