Shipping policy
Our full Shipping & Returns policy is also at properorigin.com/shipping-returns.
Where and how we ship
We currently ship to all 48 contiguous United States and Washington, D.C. We aren’t able to ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses or outside the U.S. yet. We’ll update this page as soon as that changes.
- Standard: $6.00, or free on orders of $75 or more. 3 to 5 business days in transit.
- Express: $12.99. 2 to 3 business days in transit.
The $75 free shipping threshold is based on your order total after discounts and before tax. Business days are Monday to Friday, excluding U.S. federal holidays.
When your order ships
Every order is packed by hand and handed to the carrier within 3 to 5 business days, then travels in the time shown above. As soon as it ships, we’ll email you a tracking link. You can also follow every order from your account.
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. If your order hasn’t shipped yet, we’ll correct it.
Subscribe & Save orders ship automatically on the schedule you chose and travel the same way as any other order.
Every order is protected
If anything goes wrong in transit, you’re covered. Just email us and we’ll make it right with a free replacement or a full refund, whichever you prefer:
- Your package is lost in transit.
- It arrives damaged, or a seal is broken. A quick photo helps us fix it faster.
- We sent the wrong item.
- It hasn’t arrived within 30 days of shipping.
Please let us know within 30 days of delivery, or of the date your order should have arrived, at support@properorigin.com.